Operations Associate, Negotiations – Truebill

ABOUT TRUEBILL

Truebill is a YC-backed startup with offices in San Francisco and Washington, D.C. Our DC office is right on the Silver Spring metro! Hundreds of thousands of people use Truebill to manage their daily finances and take control of their money.

With a mission to improve the financial lives of millions of people, Truebill is transforming the way people manage their expenses and grow their net worth. Through helping people cancel unnecessary subscriptions, negotiating bills, and securing refunds, we save our members money while helping them regain control over their finances.

We’re looking for a curious and passionate Operations Associate to support and optimize our growing portfolio of products and marketing initiatives.

ABOUT THE ROLE u200d♀️

• Interact with users via Intercom & Email to answer questions regarding Negotiations, Outages, and/or other Revenue based service
• Work with the negotiations team to suggest and improve workflows, back end infrastructure and processes
• Coach our away teams and insure they have resources needed to maintain efficiency and a high level of quality
• Respond to chargebacks/disputes of payments made to Truebill, outside of the sphere of Operations (such as Premium, Pay Advances, etc.)
• Maintain and update documentation related to general Operations in Notion or Slack
• Disseminate new processes to away team and insure they are compliant with active procedures
• Oversee specific queues (Flagged For Review, Call Control, Bills ready to negotiate, etc) and provide feedback & coaching to team leaders based on their content
• Review analytics daily and weekly to construct plans to further increase efficiency & development
• Partner with the support team to craft new ideas to best support our users

ABOUT YOU

• You have an interest in personal finance and a desire to see others succeed in managing their money.
• Great Communication — Your writing is impressive and you love talking with people!
• Proactive Problem Solving — you’re able to identify possible issues and potential resolutions.
• Workflow Management — You know how to efficiently balance multiple competing priorities.
• Taking Initiative — You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
• Customer service experience in a B2C tech company is a plus!

WE OFFER

• Health, Dental & Vision Plans
• Competitive Pay
• Matching 401k
• Unlimited PTO
• Lunch daily
• Snacks, Kombucha & Coffee on tap
• Commuter benefits

Additional information: Minimum hourly wage of $20/hour
*Note: Disclosure as required by sb10-085(8-5-20), however, pay offered may very depending on job-related knowledge, skill, and experience.

Truebill is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*