Stride is building the leading individual benefits platform, providing Health Insurance & Benefits for individual Americans and we’re looking for a driven and ambitious product operations specialist to lead the execution of our enrollment processes.
You’ll work with teams across the organization to ensure our members have a best-in-class portable benefits enrollment experience, assist in developing scalable enrollment tools, and implement new enrollment processes as we expand our product catalog.
Own execution of key enrollment processes (e.g., major medical, dental, and more) and understand enrollment pathways like the back of your own hand
Think critically about opportunities to improve the enrollment experience from both internal and member-facing perspectives
Implement and operationalize new product enrollments
Assist in the development and QA of scalable enrollment tools
Own execution of member retention efforts by performing larger internal audits of enrollment statuses and situations
Think critically about opportunities to improve member retention
Run research efforts that will help Stride understand industry complexity in order to deliver the member a beautiful, seamless, and easy experience
Contact insurance companies for member or organizational questions
Contact members to request additional information if appropriate
Assist in training subcontractors or small outsourcing teams
Support Enrollment Operations in any other ways necessary
BA/BS or equivalent experience
Exceptionally organized, process-driven, and patient work style
Detail-orientation to the point of neuroticism
A love for generating simple solutions from complex problems
Optimism and positivity to spare
Ability to make sound decisions independently and under pressure
Tech savvy: facility with all Google apps
Readiness to work extra hard during volume spikes (very seasonal)
Experience in the health insurance industry
Healthcare enrollment, operations, or billing experience
Interest in public and/or digital health
Stride provides the world’s first benefits platform designed specifically for independent workers, helping them save time and money on insurance, taxes and hundreds of thousands of products and services. Since launching in 2014, Stride has helped over 2 million workers save over $2 billion.
Stride partners with the world’s leading platforms and employers of non-benefited workers including DoorDash, Uber, Postmates, MasterCard, Amazon, Aon, Keller Williams and others to help them provide their workers access to affordable health and wealth benefits and perks. The company is backed by Venrock, New Enterprise Associates and F-Prime Capital Partners.
We support a flexible work structure with office locations in Salt Lake City and San Francisco, along with the option to establish your own fully remote office.