Frequently Asked Questions

If you have a question that is not covered in our FAQ section, please feel free to contact us regarding your query.

 

What is Remote Working?

Remote working is a relatively new paradigm of work. It's best described as: working from a location other than the traditional office. This could be working from home, working from a coffee shop or co-working space; working anywhere you have a good Internet connection. The remote or virtual workplace is becoming more and more prevalent as employers realise the cost benefits along with an increase in productivity and the general happiness and wellbeing of their employees.

Why do you use various terms to describe Remote Working?

During our research, we've come across so many different terms to describe remote working: telecommuting, working from home, working virtually, home-based etc. And different countries/regions use some terms more so than others - such as the word 'telecommute' which is popular in the US (particularly with some of the very large companies who have used this model of working for some time). But it's rarely used in Australia or UK for example. Essentially, all of the different terms mean the same thing - they all refer to jobs that do not require you to commute to a traditional office each day.

Here at Remote Work Hub we are definitely seeing the word 'remote' becoming more widely accepted for this working model. More and more companies are embracing the 'remote work movement' around the globe, and allowing their employees to work from wherever they are most productive - whether that's from home, a coffee shop, or co-working space.

Remote Work Hub has an international audience so we use all of the different terms throughout the copy on our site. And on the job titles we simply use the term that the employer has used either in the job description or within the career section of their site to explain their staffing model. You will sometimes see 'work from home options' on job titles - this is when the employer has indicated in the job description (or elsewhere on their website) that they are open to giving people the flexibility to remotely, but it might be negotiable depending on experience. It's something candidates would need to discuss before or during interview.

How is Remote Work Hub different to other job boards?

Quite simply, we take the human approach because it's the best way to ensure quality for our members. We have a team of trained job researchers who scour the hundreds of online job boards and employer career pages every day in search of professional, legitimate and long-term remote job vacancies. When they find a job vacancy that appears promising, they research the company for legitimacy. If it passes our critical evaluations, they add the employer to our database and find the most direct way for our members to apply to the job (usually through the employer's site). The job vacancy is then added to our job board along with a job summary crafted by our team.

And aside from our job board, we provide so much more to help you with your remote career providing career guidance, training, and a thriving online community.

What do you mean by "Anywhere Worldwide"?

We assign jobs to this category if an employer has specified either on their careers page or on the original job posting itself that the job is completely location independent and open to candidates working from anywhere they choose. Often these companies already have teams working remotely around the world, embracing the future of work and working without geographical boundaries. These particular jobs are great for digital nomads, military or expat spouses who regularly relocate to different cities or countries, and anyone wanting to maintain a career while being mobile. However, you may still need to be a national from the country where the company is headquartered. This is not always the case, but we have found some employers prefer this. So please do your own due diligence when applying for jobs.

Do some jobs require you to be based in a specific location?

Yes. Some employers stipulate that in order to fulfill a particular job you need to be based within a specific location (ie. time zone, city or region). When this is the case (provided it is stated by the employer) we include the specific location on the job listing.

What type of jobs might I find on Remote Work Hub?

Jobs exist in large and small organisations, for full-time and part-time employees, contractors and freelancers looking for more flexibility. They range from entry-level right through to executive level positions across a wide range of industries. Most positions we list are for long-term employment.

How current are the jobs listed on Remote Work Hub?

Our team of researchers list jobs that are deemed 'open vacancies' based on the date the original job was published by the employer (if known). By default, jobs are automatically set to archive 30 days after the posting date on our site. Or, for jobs posted directly by our Partners, they will be archived on the expiry date set by the employer. We also list some "evergreen jobs" - these are remote roles where employers are always looking for candidates. These types of jobs may be listed for longer and are reviewed every 6 to 12 months.

Are the jobs listed on your site 100% remote jobs?

Most of the jobs we list are 100% remote. However, occasionally employers require in-office or client site visits for meetings or training. Others may require staff to travel to other cities or countries from time to time in order to fulfill the role or for social get-togethers. We highlight this in the job description if it’s mentioned by the employer. However, we recommend you always discuss these matters directly with the employer.

Do you allow Employers to post jobs directly on your site?

The majority of jobs are sourced and listed by our own team of Job Researchers. However, we do allow employers to post their remote job vacancies directly with us, once they are approved. There is an application process for companies as we have stringent guidelines they must adhere to. For example, employers cannot post ad-hoc gigs/short-term freelance projects, underpaying jobs, networking marketing or home-based business opportunities.

We check each company's online profile to make sure they are a legitimate entity, and that their remote roles are suitable for our job board. If they pass our checks, they are given approval to setup an account and post jobs directly to our team for publishing on our job board.

Why is the salary rarely seen on job listings?

If the Employer has not specified the salary for the role, then unfortunately we can only display information they are willing to share. Most often, salary is something that is discussed during or after the interview process.

Are you a Recruitment Agency?

We do not accept job applications from candidates through our website. However, we will be providing a candidate sourcing service for Employers needing more assistance in finding the right remote team member. This service will include sourcing candidates from our database of Premium Members and our wider network.

What if I find a job with a broken link or the job has already expired?

We make every effort to validate each and every job we add to our database, but occasionally we make mistakes - we're only human :) So if you happen to find a job listing with a broken link or if the listing has already been filled or expired, then please use the "Report Job" link on the job details page. A member of our team will check the job and archive or remove it from our database if necessary.

What if I come across a job that sounds like a scam?

CONTACT OUR TEAM IMMEDIATELY! Please email admin@remoteworkhub.com so we can investigate right away.

We do our very best to ensure our job board remains scam free - we have checks in place to verify every employer and every job prior to listing. However, we're only human and scammers are getting craftier. Therefore, we recommend you still do your own due diligence when applying for jobs. If something just doesn't sound right, please contact our team ASAP.

In particular, if an employer asks you for money at any stage of the hiring process, DO NOT PROCEED! It's highly likely this is a scam. Contact us immediately so we can investigate further.

There are several red flags to watch out for and we've written about these in a blog article. We highly recommend you read this, so you know what to look out for: https://remoteworkhub.com/genuine-remote-job-scam-5-red-flags-look

Note: Remote Work Hub cannot be held liable for any loss or damages you may incur as a result of a job scam. Please read our full Terms & Conditions regarding the use of our website: https://remoteworkhub.com/terms

What should I do if I have forgotten my password?

Please visit our Login page and use the "Lost Password" function beneath the login form. You will receive an email to allow you to reset your password and then you can proceed to login.

How do I cancel my membership?

All memberships are set to ‘auto renew’ by default, but you can cancel at any time. To do so, please login to the Members area and follow the instructions below:

1. Go to the "Account Settings" page.
2. Click on ‘View Details’.
3. Click ‘Cancel’ to cancel and deactivate your subscription on the expiry date
– You will have access to the membership benefits associated with the subscription until that date.
OR
Click ‘Abandon’ to cancel and deactivate your subscription immediately
– You will no longer have access to the membership benefits associated with the subscription.

NOTE: When you cancel your subscription, your user account will still remain on our website. This allows you to login and re-activate your membership at any stage in the future. If you would like to fully delete your account on our website, please see the instructions below (“How do I delete my user account?”).

*Instructions for PayPal customers:

To confirm your PayPal recurring subscription payment has been cancelled:

1. Login to your Paypal account
2. Go to your Profile and click ‘My money’
3. Go to ‘My preapproved payments’ and check that the subscription with Remote Work Hub has been cancelled.

Can I request a refund if I am not satisfied with your service?

As a valued member of Remote Work Hub we offer you a Money Back Satisfaction Guarantee. If for any reason you are not satisfied with our service, you have the option to request a refund within 28 days of first activating your subscription or within 28 days after your subscription has been renewed.

Refunds are processed as follows:
-- Monthly subscriptions will be refunded the full amount paid for the current billing period only.
-- Annual subscriptions will be refunded the full amount paid for the current billing period only.

To request a refund, please first cancel your subscription (login to the Members Area and go to Account Settings) and then email us at admin@remoteworkhub.com - please provide your email address and username at signup.

(For PayPal customers) Do I need to cancel my recurring payments in PayPal when I cancel my membership?

If you paid for a membership subscription via PayPal, and you have cancelled your membership, we recommend you also login to your PayPal account to ensure your recurring payments have also been cancelled there as well*. (This is not applicable to members who paid via Stripe)

*NOTE: This should happen automatically when you cancel your membership through our site, but it's still best to double check for your own piece of mind.

To confirm your recurring payment has been cancelled in PayPal:

1. Login to your Paypal account
2. Go to your Profile and click ‘My money’
3. Go to ‘My preapproved payments’ and check that the subscription with Remote Work Hub has been cancelled.