Outschool’s mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.
Our business is growing explosively: 900,000+ learners have taken more than over 7M class hours. We’ve more than quadrupled our team since the beginning of 2020 from 25 to 118 to keep up with growth. We’ve raised $130M since founding with most of that still in the bank. We’ve also been named Fast Company’s most innovative edtech company in the world and in the top ten best startups for women from Elpha.
We’re committed to access and impact so we founded outschool.org to offer financial assistance to families in need. In addition, Outschool has created an Educator Endowment Fund in appreciation for these teachers who are so central to our mission of inspiring kids to love learning.
Our product and expertise have become central to many families, educators and organizations and will continue to provide kids with unique opportunities to explore their interests in 2021 and beyond.
We’re looking for a thoughtful, tech-savvy account manager who is excited about education and the opportunity to help educators succeed on our platform. Expect to wear many hats as we advance towards our mission of driving educator retention, increasing success on our platform, and building relationships that help us serve our customers and iterate on policy, product, and process. The right candidate is a great communicator, highly organized, has demonstrated success in similar or comparable roles, and is passionate about Outschool’s mission.
Support our top educators with proactive outreach and reactive support
Assist with the development of new Account Management offerings
Collaborate with Class Quality, Educator Success, Supply Operations, Customer Experience, and other teams to develop and manage workflows
Vet and communicate feature requests internally
Develop training and success materials to support a consistently excellent Account Management experience for educators
Measure, analyze, and report on program effectiveness and learnings
DESIRED EXPERIENCE & SKILLS:
4+ years of account management, customer success, or hospitality experience
You are scrappy, creative, and rewarded by connecting with and helping others — developing and deepening relationships is important to you
You are comfortable operating in a fluid/ambiguous environment and have an affinity for creating order where there may be little
You’re known for your ability to solve problems with customer-centric outcomes, and without incurring technical or operational debt; you’re able to balance big-picture perspective with attention to detail
You are interested in continuous improvement; you inspect results and adapt your approach accordingly
You have excellent communication skills and a bias to inbox zero
You care about learning and education and want to support teachers and students
Teaching experience is a plus
Some understanding of the software development lifecycle is a plus
Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier.
Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.
PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.
Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Outschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at [email protected]
Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.