NTT DATA Services (501+ Employees, 2% 2 Yr Employee Growth Rate)
Location: Remote, JAL, MX
Company: NTT DATA Services
Req ID: 203366
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Senior Specialist to join our team in Remote, Jalisco (MX-JAL), Mexico (MX).
- Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow
- Participate in the real time on call support daytime/evening/weekend hours and shift rotation
- Real time support for Hilton’s Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotation
- Incident Ownership
- Engage in customer follow up for related issues
- Work with hotels real-time to resolve issues
- Maintain SLAs
- Recurring Incident Problem Management
- Work with appropriate teams for research assistance
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.