CVS Health (501+ Employees, 13% 2 Yr Employee Growth Rate)
As a Client Benefits Manager, you will manage the day-to-day operations of a team of 6-10 reps of configuration and requirements while also partnering with Advisors that are engaged in designing & delivering of requirements for product deployment and for maintenance of business. You will plan, direct, supervise, and help evaluate workflow and oversee work activities to achieve the service level goals, quality and productivity of your high functioning team. You will accomplish this by:
– Recommending operational improvements both strategically and in the day-to-day application of organizational policies and procedures
– Actively managing the performance of staff members according to established Key Performance standards
– Developing a culture of collaboration and accountability
Your success will be driven by the success of your team in their goals for exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your healthcare industry knowledge, staff development and process improvement skills will also contribute to your success. You will operate in a rapidly changing environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
This position can be a remote work from home role.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
5+years of experience in business operations with focus on business analysis and requirements gathering in a PBM industry or Managed Care
3+ years of experience in direct or indirect leadership
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Operational knowledge of the Pharmacy Benefit Management and/or Health Insurance Industry
Benefit Plan Design Experience
Experience with third party prescription/medical payment and/or claims adjudication systems desired
Effective verbal and written communication skills, to include relationship development
Ability to effectively present information and respond to questions from groups of associates, managers and clients
Knowledge of statistical reporting and ability to apply it to the operation of the department
Working knowledge of word processing, spreadsheet, work flow management tools and familiarity with scheduling software applications
Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout
Demonstrate a deep understanding of company and client confidentiality
Exemplary coaching/motivational skills at both an individual and team level
Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team
Bachelor’s degree is required; equivalent work experience may substitute
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.