Humana (501+ Employees, 13% 2 Yr Employee Growth Rate)

4% 1-Year Employee Growth Rate | 13% 2-Year Employee Growth Rate | LinkedIn | $750M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Description

The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Where you Come In

The Consumer Experience Lead may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications

  • Minimum 5 years of customer service experience
  • Minimum 2 years of knowledge of Medicaid
  • Minimum 2 years of product leadership experience
  • Strategic thinking and planning and prioritization capabilities; organized and detail-oriented
  • Experience in working through Agile and Design Thinking
  • Core business hours align to Eastern Standard Time (EST)
  • Deep understanding of developing functional strategies
  • Experience in identifying optimization and automation solutions to develop and launch initiatives
  • Experience with analytics, including program evaluation and optimization
  • Leading through influence
  • Intellectual curiosity, structured thinking, and a comfort with ambiguity
  • Demonstrated ability to lead cross functional projects through successful completion
  • Strong, demonstrated skills developing insights from analysis, and action from insights
  • Strong, demonstrated strategic, analytical thinking, and consulting skills
  • Demonstrated understanding of business and digital strategy
  • Clear and concise oral and written communication skills and strong interpersonal skills
  • Proficient in MS Office, able to create presentations in PowerPoint

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings
  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25×10 (25mbps download x 10mbps upload) for optimal performance of is required

Preferred Qualifications

  • College degree or MBA
  • Agile certification
  • History of Clinical Program Valuation preferred
  • Understanding and previous work with NPSt
  • Knowledge of Humana’s internal policies, procedures and systems

Covid-19 Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information

  • As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote

Scheduled Weekly Hours

40

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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