Customer Care Nurse
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
WHAT CAN YOU TELL ME ABOUT THIS ROLE?
Our team is committed to driving profitability by delivering exceptional customer service, great claim outcomes and returning people to work! We have some of the best claims leaders and handlers in the industry! As a Customer Care Nurse, you will work in a fast-paced incoming call environment where you play a pivotal role in the claim intake process for an injured claimant! This dynamic and experienced team of medical professionals work remotely across the United States to facilitate Short-Term (STD) and Long-Term Disability (LTD) case files. The successful Customer Care Nurse typically handles 35-40 calls per day which allow them to obtain critical medical information relevant to the disability claim file. During these short 15 minute intake calls, the Customer Care Nurses use their keen clinical skillset to assess, document and review the medical acuity of a claimant’s condition. Our exceptional team of clinical professionals model empathy and compassion as they walk the claimant thru the intake process.
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Tagged as: 501+ Employees