At Propel, our mission is to build modern, respectful, and effective financial tools for low-income Americans. Over 4 million people use our first product, Fresh EBT, to manage government benefits on their EBT card, save money, and earn income. Read more about the impact of Fresh EBT here, here, and here. Now we’re building Fresh Card, a new financial product that will offer the best banking option for low-income Americans.
We’re hiring for a Customer Experience Associate to lead our customer interactions for Fresh Card, ensuring an incredible customer experience for all of our users. The right person for this role has a can-do attitude, a zeal for excellent customer service, and deep empathy for low-income Americans.
Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, the Omidyar Network, Kevin Durant, Serena Williams, and Nas.
We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.
What you’ll do:
What you have: