This is your invitation to raise your bar and team up with the best creatives.
At Bunny Studio we are looking for a highly motivated Customer Experience Associate to join our customer operations team who will give their best to always deliver memorable experiences to our customers and ensure they are 100% satisfied with our services. You’ll work with a highly diverse and multicultural remote team with a mission to “make it happen”, where passion and fun are prized as much as hard work and creativity.
As a customer experience associate, you’ll be the link between clients and talents on our platform, paving the way to successfully completed projects.
Your main responsibilities will be:
You will report to Christina Gómez, Head of Customer Experience, who is based in Bogotá, Colombia. Moreover, you will work closely with the following teams: Customer Experience, Pro Management, Quality Control, Marketing and Sales, Product, and Engineering.
You will be expected to remain in this role for 2 years. The knowledge and experience you’ll gain may then enable you to perform any of the following roles, either at Bunny Studio or somewhere else:
Bunny Studio’s mission is to team up with the world’s best creatives. We have built an environment where our team members help each other proactively to thrive. Where a sense of humor is valued as much as technical and human skills. We shoot for perfection but settle for good, practical solutions. Our motto is to always raise our bar.
We help companies complete their creative projects through our platforms. To achieve this, we’re looking for enthusiastic people who will help us create and maintain the highest standard of product and service excellence.
Are you up for the challenge?
Our commitment to diversity
We aim to provide a multicultural experience and equal opportunities throughout the whole organization, allowing you to work in an engaging environment and a safe-space where discrimination, violence or any other form of workplace harassment is not tolerated.
Taking action to bring about social change
We believe we have a responsibility to be the change we want to see. We have razor-sharp minds and considerable accumulated knowledge in the company that can and should be applied for the greater good. We encourage our team members to share this knowledge by being involved in social efforts and regularly support charitable campaigns for diverse causes.
Our process is quite straightforward. Once you pass the first screening stage, we will ask you to perform a technical work sample test, which you must complete within 24hrs. Once you pass the test, you’ll have a round of up to three interviews. There might be additional steps if any of the interviewers consider it.
The full process is remote-friendly. You can complete the test and interviews from a place and time of your preference.
You are a great person for the job if you:
Because we value transparency, your compensation will be USD $15,214.08 per year.
This compensation is role-based and non-negotiable, we structure our compensations based on role to ensure equality across the company. Please ensure, before you apply, that it is above the minimum living wage of your state or country.
After the successful completion of your probationary period of 3 months, we will agree on your Tour of Duty, which specifically defines a successful employer-employee partnership: