The tech sector has failed low-income Americans. Technology is generally built by people who have money, for people who have money. That’s because people solve the problems they understand, and with economic inequality only getting worse, most technologists don’t understand the lived experience of those with limited income. At Propel, we’re doing our part to change that. Our first app, Fresh EBT, is used by over 4 million families who get SNAP benefits (also known as food stamps) to manage their benefits, save money, and earn income. Read more about Fresh EBT here, here, and here. Now we’re building a new type of bank account specifically for people living on or near the safety net, and we need your help.
Our ideal CX Manager will lead our US based CX team and operational processes towards success! In this role you’ll be responsible for mentoring and directing your team towards happy customer outcomes, which you’ll do by crafting internal CX expectations scorecards, ensuring the team meets and exceeds performance expectations, and handling customer’s critical issues. You’ll also collaborate closely with the Debit Operations team to ensure there is appropriate scheduling coverage between the in house and Call center teams, run day to day operations, and be a diligent champion for the people we serve.
Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, the Omidyar Network, Kevin Durant, Serena Williams, and Nas.
We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program or other government benefits.
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