Assembled (51-200 Employees, 344% 2 Yr Employee Growth Rate)

173% 1-Year Employee Growth Rate | 344% 2-Year Employee Growth Rate | LinkedIn | $70.7M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more!

Signs of traction

Over the last year and a half, we’ve achieved several significant growth milestones, including:

  • Growing revenue by 5x while also delivering a 200+% NRR (net revenue retention)
  • Tripling our customer base, with notable new customers including Zoom, Asana, Wynn, Color Genomics, and Restaurants Brands International in addition to existing customers like Etsy, Stripe, Monzo, Notion, and others
  • Building out leadership in Sales, Marketing, Partnerships, and UX with SaaS veterans from Shopify, Atlassian, Flexport, and Stripe
  • Growing the Assembled team by 5x (from 12 to 65 people)
  • Launching several new product updates, including a revamped scheduling experience, agent scorecard, algorithmic scheduling automations, reporting API endpoints, and contact platform integrations
  • Forming additional strategic partnerships with leading customer experience companies, including UJET, Five9, and MaestroQA

We’re looking for an implementation manager to drive customer relationships and technical setup for some of our largest and most complex customers.

As an early member of the team, you'll help shape our implementation process as we scale — from customer project management to technical setup, you’ll drive revenue conversation, retention, and satisfaction among customers. You'll use your learnings from talking to customers to help us improve our product, develop our go-to-market playbook and improve our operational processes as we scale.

Responsibilities

  • Build the customer relationship and guide technical setup of Assembled for some of our most complex customers.
  • Improve internal efficiencies and overall customer experience during implementation.
  • Work together cross-functionally with Sales and Success to grow the pipeline and get customers live.
  • Drive the product roadmap by acting as a liaison between our customers and the product org.
  • Set the tone for how we better engage our customers and ultimately help our customers see more value.

About You

  • You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of constituents – from C-level execs, leaders in WFM, and engineers.
  • You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
  • You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
  • You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date.
  • You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback
  • You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.

We look forward to hearing from you.

Please email us at [email protected] with a bit about yourself and why you're interested in working together.

Our team continues to grow and we are looking for new members to help us transform and elevate customer support. Our values are: act like a support agent, bias towards action, and 1% better each day! We support our team by offering the following benefits: 

Monthly benefits:

  • $100 Community Support Agriculture (CSA) credit 
  • $50 Assembled user credit 
  • $100 professional development/general wellness (fitness, mental health, or professional development)

General benefits:

  • 401K through Guideline 
  • Dental and vision coverage through Guardian
  • Health insurance through Aetna, Kaiser (CA&CO), and BCBS HMSA Hawaii
  • Paid parental leave
  • Supplemental life insurance through Guardian
  • Short term disability coverage through Guardian
  • Access to Spring Health – a service which provides multiple mental health and wellness services
  • Access to Guardian's WorkLifeMatters Employee Assistance Program – offers services to help promote well-being and enhance the quality of life for you and your family
  • Additional coverage (accident, hospital, and critical illness plan) through Voya
  • Commuter benefits
  • FSA/HSA via Rippling
  • One time $300 credit for improving your home workspace

Office Perks:

  • Weekly catered lunches (3 times a week)
  • Remote and hybrid work model (in most roles) 1-2 in office days every week
  • Unlimited PTO
  • Vacation and sick time, as well as paid holidays
  • Rotating selection of in-office snacks and beverages
  • Onsite Mother's room
  • Happy hour every other week
  • Cometeer Coffee

Tagged as: >100% 2 Yr Employee Growth, 51-200 Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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