Customer Insights Manager
Location: Remote – US, CA, UK or Europe* (NL, IE, ES, IT, more)
At Hopin, we’re reimagining virtual events.
As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene, learn, and interact face-to-face online. We’re spearheading the innovative technology that is enabling people to gather online like never before.
Our mission is simple: better connections for a better planet.
We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.
We’ve recently been funded by IVP, Accel, Northzone, Seedcamp, Slack Fund and a number of high-profile angel investors participated, including Supercell founder Ilkka Paananen, UiPath founder Daniel Dines, Intercom founder Des Traynor, GoCardless COO Carlos Gonzalez-Cadenas and Miro founder Andrey Khusid.
Hopin is seeking a Customer Insights Manager to lead our efforts to collect and synthesize user feedback to drive product improvements. You will collaborate with all aspects of the Customer Experience Organization to develop a comprehensive and data-driven perspective of user pain points and product needs as well as gaps in the customer journey. After aggregating this information, you will take a collaborative and solutions oriented approach to partner with the product and development teams to implement changes that delight and improve our customers’ experience. You will close the loop with customers so they understand how their feedback is helping inform the overall product experience.