At Sourcegraph, one of our core values is to be customer driven. This means we all proactively work on the right things by continuously orienting our goals around delivering value to our customers. As a Customer Marketing Manager, you’ll collaborate with our marketing, sales, customer engineering, and product teams to tell compelling customer stories and build engaging customer programs that create value for developers and Sourcegraph.
Create and scale an intentional customer advocate program, ensuring Sales has a powerful pipeline of reference customers, use cases, quantifiable proof points, and quotes
Develop, launch, and manage Sourcegraph’s Customer Advisory Board program to cultivate relationships with our strategic customers
Source and manage customer story production, ensuring coverage for our target use cases and personas
Support product launches with compelling customer stories that highlight the value of our newest products and features
Be the voice of the customer and influence the product roadmap with insights gleaned from your relationships with our customers
Partner with sales to build a scalable program for tracking referenceability
You have 3+ years of customer marketing/advocacy experience, with 6+ years of total experience
You have experience creating and managing marketing programs that drive customer engagement and advocacy
You have developed or supported a Customer Advisory Board program
You have empathy for developers, and the ability to effectively communicate and build trust with a technical audience
You have excellent writing, editing, and communication skills
You are organized with excellent project management skills
You have product marketing or content marketing experience or experience in a customer-facing role
You have experience managing peer review programs on sites like G2, TrustRadius, etc.
Learn more about us
To create a product that serves the needs of all developers, we are building a diverse all-remote team that is distributed across the world. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds and communities.