Customer Service Operators Customer Service

Eldis Group Partnership (Fix.com) is looking for full-time Data Entry Clerks/Email Representatives to join our team in a work-at-home opportunity. This is a dual role where you will be responsible for data entry and responding to customer requests via our email channel.

Job Summary:

The Data Entry Clerk/Email Representative will liaise with and follow up with employees within the company as well as with customers to collect information. The Data Entry Clerk/Email Representative will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.

Essential Duties and Responsibilities:

• Compile, sort, and organize data to be entered into databases or electronic files.
• Pay attention to detail and input data correctly and accurately.
• Accurately enter data into corresponding fields within various software programs.
• Answer and provide information to customers via our email channel.
• Communicate with our vendors.
• Arrange for refunds and credits.
• Entering customer and account data from source documents within time limits.
• Keep information confidential.
• Comply with data integrity and security policies.

Requirements:

• A high school diploma or GED is required.
• Proven experience as a data entry clerk.
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, etc.).
• Good command of the English language, both oral and written, and customer service skills.
• Great attention to detail.

Pay Rate:

• $13 per hour

Hours of Work:

This is a full-time role that is shift oriented. We are open seven (7) days a week. Our hours of operation are from 9:00a.m – 11:00p.m. You will be required to work some statutory and non-statutory holidays and thus will be paid according to your provincial labour laws.

Standardized testing and criminal background checks will be conducted as part of the screening process. Qualified applicants are asked to apply by submitting their resume along with a cover letter highlighting specific examples of how your experience and education make you qualified for this role.

We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted. No phone calls, please.

We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities, and women. Members of designated groups are encouraged to self-identify. All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority.