SafetyWing (YC w2018) is building a global social safety net. We currently offer a global health insurance, and a global travel medical insurance for remote workers and digital nomads.
We are looking for a person who will lead our amazing customer service team. This is a fully remote position and the team is spread across different time zones. The team leader will report to our Head of Compliance and Customer Service.
As customer service team leader, as you’ll be responsible for managing and scheduling the team. You’ll also use your knowledge of the insurance industry to train and coach the customer service representatives. To be successful with this you’ll need good communication and management skills. We aim to create a product that is so good that our customers tell their friends. Excellent customer service is a key part of this.
You will also be working closely with insurance providers in dealing with issues customers might face. For this side of the job it’s important to be a creative problem solver who understands the industry and uses this knowledge to provide the best possible customer experience.
As you will be a key figure in one of the most important aspects of our business – the efficient and helpful customer service, we are looking for someone who wants to understand our values and long-term goals.
The role will grow with you as we’re looking to expand in 2021.
Key qualifications for this position:
We like to work with people who:
Principles for Customer Service in SafetyWing:
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