Customer Success Director (Operations)
The Customer Success Director (Operations) will be working closing with CCO on operational success for the customer team. The primary objective is to ensure the CS team is in compliance with customer growth, retention, & success playbooks, managing customer analytics team for analytics delivery and training, managing the adoption playbooks and benchmarking projects. To accomplish this, the CSD will work with the global CS leaders to maintain global dashboards, CS systems and tool management and customer communication. This role would also entail strategic discussions with customers, participate in QBR and responsible for the overall health of the customer.
To be successful in this role the Customer Success Direction (Operations) will have expert level experience in customer growth, retention and success strategies. As a CSD, you will work closely on projects with the Account Managers, other EdCast implementation support teams, the customer and partners for the overall success of the customer.
Education and Experience Requirements: