Harness is a rapidly growing startup that is disrupting the software delivery market. We are building an intelligent software delivery platform that enables engineers to deliver software faster, with higher quality, and less effort. The Harness Software Delivery Platform includes Continuous Integration, Continuous Delivery, Continuous Efficiency, Continuous Verification, and Continuous Features. The platform is designed to help companies accelerate their cloud initiatives as well as their adoption of containers and orchestration tools like Kubernetes and Amazon ECS.
Harness recently raised $115 million in financing, reaching a valuation of $1.7 billion in just three years after launching from stealth. With a total of $195 million in financing to date, Harness investors include IVP, Menlo Ventures, Unusual Ventures, Alkeon Capital, Battery Ventures, Citi Ventures, Norwest Venture Partners, Sorenson Capital, and Thomvest Ventures.
Harness is obsessed with customer success. It’s in our DNA to ensure that our customers are beyond thrilled with our platform. And we want to find a Professional Obsessive to help make that goal a reality.
We’re looking for a top-notch Customer Success Engineer who is very technical and can work directly with customers. This is a rare opportunity to join a promising early-stage startup and make a huge impact.
If you’re an absolutely top-shelf, phenomenal, A-player Customer Success Engineer, we really want to talk to you.
– Work as a key member of the support team providing incident management and customer problem resolution
– Troubleshoot issues and collaborate with Engineering (as required) to provide solutions
– Team up with the CSM to onboard and support our customers
– Assist in customer installs and integrations
– Provide technical guidance and best practices as the subject matter expert in our product
– Help write and maintain our internal and external knowledge base
– Advocate customer needs/issues cross-departmentally. Align so seamlessly with sales, marketing, and engineering that we can barely tell what team you’re actually on.
Curious and a self starter- when you hit an obstacle you research and investigate until you solve it
A strong engineer – you’ve been in our customers’ shoes before and can anticipate their challenges and needs
Highly organized – you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along
A team-player – nothing happens in a vacuum, you’ll need to be able to leverage our entire customer team and our own product development teams as needed and keep everyone informed
Comfortable meeting with customers remotely and onsite
3+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
Experience implementing software solutions for customers
Significant experience working with Linux OS
Scripting knowledge (Bash/Shell/JSON/YAML)
Strong knowledge of cloud technologies
Ability to troubleshoot networking issues that may prevent communication between different components
Excellent customer facing skills and interest in working with customers onsite and remotely
Experience deploying software in the enterprise
Hands-on experience with Docker, K8S, Helm, and traditional software deployment methods
Used monitoring tools (e.g. APM) and/or Log Analyzers (e.g. Splunk)
Knowledge in CRM systems (Zendesk, Jira, Confluence)
Good understanding of authentication protocols (SAML/OAUTH/LDAP)
Previous start-up experience a plus
WHAT YOU WILL HAVE AT HARNESS
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Unlimited snacks and drinks
Employee Assistance Program (EAP)
Paid Time Off and Parental Leave
Monthly, quarterly and annual social and team building events
Remote office stipend
A great team who will fight beside you to accomplish your goals