Customer Success Manager Customer Service

N/A 1-Year Employee Growth Rate | N/A 2-Year Employee Growth Rate | LinkedIn | $7.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Are you looking to join a fast-growing team at the earliest stage? Are you interested in blockchains, open-source software & financial software and want to have an impact on a space that is still in its infancy: Decentralized Finance? Are you a hands-on person that knows how to guide users through new products and can manage multiple projects in parallel? We are looking for a Customer Success Manager to join our team at Centrifuge. 

Our users are on both sides: companies that want to finance assets (such as invoices, mortgages, or streaming revenue) using DeFi, and investors that are interested in investing in such on-chain portfolios. This is an operational role that will focus on combining cutting-edge tech, finance, business, and project management skills to make our partners and their asset pools a success for the community. 

You will be the first person to complement our team with a strong operational focus combining roles that are being held separately today. You will work closely with our BizDev and Product team to help companies move down our growing business funnel and be a substantial part of successfully converting prospects. You will be involved in building out customer relationships and improving their user experience. You will help identify the most impactful ways to establish a smooth onboarding process with the limited resources we have as a startup. 

In this position your responsibilities and tasks involve:

• Communicating knowledge:
  • Be the first point of contact for Centrifuge specific questions
  • Support in writing investor documentation, marketing collateral, and thought leadership documentation
  • Work with us on identifying user pain points and improve the user experience
• Managing the launch of new financing pools:
  • Be an active partner in the deployment phase of their financing pool
  • Establish and maintain communication channels with partners directly

• Onboard investors and manage relationships

• Onboarding our partners to DeFi and our tech stack
  • Help them set up dApp basics such as using Metamask or a hardware wallet, help our users navigate Etherscan, or set up a fiat on/off ramp, etc.
  • Guide them through our tokenization and dApp UI
  • Support them in managing their on-chain credit fund and help them add collateral, draw funds, etc.

Ideally,

• You have experience in explaining technologically complicated products to unsophisticated end-users
• You have used DeFi dApps before and believe in the opportunity of decentralization and blockchains to change how the financial world works today.
• You have an interest in working in a self-organizing environment and bring creativity to start your own initiatives within Centrifuge

There is no preferred work location. You can work remotely, or join our teams in Berlin, Germany, or NYC, US.

Tagged as: 11-50 Employees, Error!, Hide US-Only Jobs, Venture Funded