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Customer Service
Customer Success Manager Customer Service
72% 1-Year Employee Growth Rate | 303% 2-Year Employee Growth Rate | LinkedIn | $40M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Overview
Do you want to be part of a team that helps >1 million designers create amazing products everyday? We are looking for Customer Success Managers to join our team and help build this important function at Sketch.
About Sketch:
Sketch is where the best products begin. Over one million designers — from freelancers to some of the largest companies in the world — use Sketch to transform their ideas into incredible products, every day. We’re building a platform to empower designers to share and collaborate on their designs and work better, together.
In this position:
- We are seeking professionals who are eager to help others design and build flexible, effective, and efficient design operations
- You will be proactive and excited to serve as the “face of Sketch” to customers. Your role will involve onboarding customers, evangelizing the Sketch Platform, and managing key accounts.
- The primary goal is not to sell but rather to build relationships, drive enduring adoption and help customers succeed.
Responsibilities
- Onboarding business clients and setting them up for success
- Driving engagement and adoption among existing customers
- Monitor entitlements in key accounts and drive successful renewals and expansions
- Deliver actionable and candid feedback from customers to our design and development teams
- Efficiently manage a high volume of outbound communications
- Identify, track, and improve the health status of each of your customers
- Managing a portfolio of 25-35 business customers
Requirements
- Experience working directly with customers, in a support or customer success role
- You must be passionate about great design
- A deep sense of empathy, and a commitment to integrity
- Ability to work remotely as part of a close-knit team
- Stellar written and verbal English communication skills
- Previous startup experience
- While this is a remote position, periodic/infrequent travel may be expected for certain in-person customer meetings (if/as the world returns to some kind of normal, post-Covid).
Bonus
- If you’re an experienced user of Sketch, that’s a clear bonus. However, if not we can teach you!
- Self-starters who can diagnose inefficiencies and optimize processes to maximize results
Even if you’re not able to tick all of these boxes, we would still love to hear from you.