Customer Success Manager at PeopleKeep
Customer Success teams call for intelligent, resourceful, dynamic people to step up and work together to craft solutions for new and unforeseen problems. We’re looking to grow our customer success team by bringing on an individual who has just those qualities as well as a passion for serving others, an insatiable curiosity, and a thirst for learning – someone who is smart, fun, and knows how to get stuff done. If that sounds like you, then this is an opportunity you won’t want to pass up.
Who are we?
There are few things more important than health benefits; 2020 proved this true in more ways than one. PeopleKeep is a growing SaaS business that uses its industry-leading software automation solutions to help other small and mid-size businesses give their employees access to the high quality, affordable health care they and their families need. The flexibility PeopleKeep offers allows these businesses to do even more for their employees, making it easier for them to attract, hire, and retain great talent.
What will you do?
As a customer success manager, you’ll own a book of business, taking over the customer relationship post-sale and working cross-departmentally to create world class customer experiences, improve our service, and enhance our product(s). You’ll be responsible for onboarding customers to the PeopleKeep platform and building and managing relationships with key customer stakeholders to drive adoption of PeopleKeep, continually expand the product’s value, and increase retention.
You’ll have a loud voice at a small company, enabling you to lead the customer advocacy charge with data-driven insights. This position reports to the Customer Success Manager Team Lead. Some tasks you may do in a day include, but certainly aren’t limited to:
What qualities are we looking for?
What do we offer?
Please submit your resume as well as a cover letter responding to the following questions:
1. Why do you think PeopleKeep is the place for you?
2. Tell us about a memorable customer experience you’ve created for someone else. Why does that stand out to you?
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA Only.