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Customer Service
Customer Success Manager-AMER Customer Service
1,000%+ 1-Year Employee Growth Rate | 1000% 2-Year Employee Growth Rate | LinkedIn | $46.4M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Overview
The role
Hopin is seeking a Customer Success Manager who is personable, self-driven, passionate and ambitious! We’re looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Virtual Event experience is a plus.
We’re excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team.
Responsibilities
- Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio
- Welcome and onboard Enterprise customers, partnering with them to create successful events
- Offer ongoing dedicated support to the accounts you manage
- Assist with technical dry-runs, preparing the customer for a successful event
- Communicate with customer often via email and video calls
- Be proactive and friendly, offering the highest level of support to customers
- Collate customer feedback and communicate this to the product team
- Work with our product engineers to make Hopin easier to use
- Work with our sales and support team for optimal customer success
- Identify opportunities for networking, referrals and expansion
Qualifications:
- 4 years + experience in Account Management, Customer Success within a SaaS company
- Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers’ goals, and then craft thoughtful responses to help them achieve those goals
- Tech Savvy – loves software, tech and excited to learn new software
- Ability to teach yourself new skills and competencies, and finding answers yourself
- Excellent presentation and public speaking abilities
- Great problem-solving abilities – assess all options before making a decision
- Exceptional organization skills – you’re used to juggling multiple priorities
- Have a “can do” attitude
- Can work at a fast-paced environment
Nice to have:
- Previous experience with a video platform
- Experience working at an early stage startup
- Virtual Events experience
The Offer
- Competitive salary
- Fully remote team, work from any corner of the world
- Flexible schedules
- Laptop assigned, Mac or Windows
- 800 USD for Home-Office set up
At Hopin, we’re committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn’t just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.