Hello prospective pickle! Design Pickle is currently seeking to expand our Customer Success team by adding a Customer Success Representative. This position will ensure the use of our creative service is truly able to change our clients’ lives through creativity.
Reports to: Customer Success Manager
On a daily basis, works closely with: Frequently collaborates with Marketing, Project Management and Sales teams.
Location: Design Pickle is a fully remote company that meets in co-working spaces periodically.
Who We Are Looking For
First, Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for a passion and interest in something though because our employees’ uniqueness is what helped make us the great company we are today.
We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.
Specific to your role, we’re looking for individuals who have…
Key Objectives and Responsibilities
As a fast-growing company, our roles are always evolving. However, we want you to know exactly what you’re walking into. In the first 90-days, here is a preview of what’s expected:
Benefits, Compensation, and Perks
Uncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.
Remote-work flexibility: More productive at home? Fine with us! We are a remote-first company with people all over the country.
New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary.
Paid training and personal development: We offer a yearly stipend for employees to continue to grow their skillset and learn things to help them in their careers.
Stock option potential: We give our tenured staff a stake in what we’re building here.
Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff.
Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe.
In 2019 & 2020, Inc. 5000 listed Design Pickle as one of the fastest-growing companies in America.
We are a company that takes our core values to heart:
We aim for Mister-Rogers-Level friendliness; every interaction comes from a place of inclusion, empathy, kindness, and respect.
We are resourceful, efficient, and committed to constant improvement by leveraging our time, technology, and resources.
We speak from the heart, operate with integrity, and guide every decision, conversation, and action with honesty (even when no one is looking).
We embrace our collective responsibility to delight customers, support our teammates, and give back to the community.
We are ambitious creators with grit by the jarful. We take ownership of our decisions and grow from our mistakes.