It’s an exciting time at Crossbeam. Just two years post-launch, we have over three thousand companies using our platform, raised more than $40M of venture capital from leading VC firms, and are working with awesome strategic investors like Salesforce, Hubspot, Okta, and Slack. Best of all, we’re just getting started. In a market full of uncertainty, we are fortunate to have an unwavering long-term vision and the funding to see it through at full speed.
Crossbeam helps companies partner with each other in a more data-driven way by acting as an escrow service for data. Our platform allows companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure.
We have momentum, and we need you to keep it going. As a Customer Success Specialist at Crossbeam, you’ll join a fast-growing Revenue Team to take Crossbeam to the next level. With our team, quick thinking and problem-solving are paramount. There is significant room for career growth as our company expands on either the sales or customer success tracks.
You will be the front line of a customer’s experience once joining Crossbeam. This includes helping to get companies settled into the platform, qualifying potential growth accounts, communicating with high-level execs, relationship building, and managing their experience throughout the free tier of the product. It is a unique opportunity to work directly with a seasoned revenue team and materially contribute to Crossbeam’s success.
We go through the same interview steps for all Customer Success candidates to ensure equity in our hiring process.
Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it’s like to be on the CS team at Crossbeam. Topics will range from Product experience to problem-solving approaches and collaboration.
Our team has always emphasized remote work, with teammates in the Philadelphia area and distributed across the country. We’re committed to a remote-first culture, with all of our collaborative work happening on Slack and Zoom.
When we’re able and when travel feels comfortable, we’ll celebrate with team offsites and events about once a quarter, and welcome our remote team to join for some facetime whenever they can. In the meantime, we’re focused on creating the best experience possible for new team members from a distance.
This role can be based anywhere in the US.
Crossbeam is a partner ecosystem platform that helps companies build more valuable partnerships. We have an office in Philadelphia as well as a number of remote teammates across the US.
Trust is our business. We create value by building trust in our company, our team, our technology, and our network. Never let anything compromise that trust.
Feed the Network. Our customer network is our most valuable asset. Prioritize its growth.
Equity. We will build a workplace that ensures everyone has access to the same opportunities to share in our success.
This is Fun. Few people are lucky enough to do what we do. Follow the fun in every step of the journey.
This is a non-exempt/hourly role, eligible for overtime.
In addition, Crossbeam offers:
Fully remote candidates are encouraged to apply. We have an office in Center City Philadelphia which we’ve closed temporarily due to COVID-19, with everyone working remotely. When we’re comfortable reopening the office, local candidates are also welcome to work from our Center City Philadelphia headquarters some or all of the time.
Crossbeam’s core value of Equity sits at the heart of our hiring process, and we’re proud to be building a culture where difference is valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, disability, age, or veteran status.