Customer Support Advocate Customer Service

Hey! Are you interested in working remotely with a fun and talented team? Then maybe you can come work with us!

Who are we? We’re Boom! By Cindy Joseph, the first Pro-age cosmetic line that celebrates women over 50. We’re looking for someone who, above all, can provide a stellar customer service experience. This involves being kind, patient, and knowledgeable. Sound like you? Good! Keep reading…

Your day-to-day tasks would involve helping our customers and readers with their orders and questions about our products. You may also provide feedback to our development team, cross-sell products and give an overall positive impression of BOOM! by Cindy Joseph (it’s not hard — we’re great!).

Requirements

• Motivated with a positive, can-do attitude
• Eager to learn and take ownership of duties
• Excellent communicator (both written and verbal) who works well with others
• Efficient and well organized
• Able to work remotely (from home), with team communications via Slack and Zoom
• A fast typer and good with technology
• Able to work evenings and weekends
• An understanding of ecommerce is a big plus!

This is a full-time position that requires availability Sunday – Thursday from 4pm – 8pm Eastern (1pm – 5pm Pacific) with Friday and Saturday off.

Benefits

• Competitive pay
• Medical, Dental, Vision, FSA Benefits (Optional)
• Paid Time Off – Including Sick Pay
• Work remotely (from home).
• Be a part of a friendly, enthusiastic team that believes having fun is part of doing good work.
• We believe in investing in good people! BOOM! is a growing company and there are endless opportunities to learn and advance your skill set.