We are looking for individuals who have deep Airtable experience, enjoy being in consultative creative problem-solving roles, and who are passionate about providing people actionable solutions.
Airtable is on a mission to democratize software creation and empower anyone to “create anything.” Enterprise Customer Support Advocates play a powerful role in our mission by working side by side with Airtable’s amazing Enterprise-plan customers to educate, resolve issues, collaborate on product scenarios, and optimize their most important base designs.
As a member of our Customer Support Advocate, you will craft, troubleshoot, and optimize powerful workflows for customers across a wide range of industries and multiple stages of development to help them maximize the value of Airtable within their teams. Each customer has unique needs and you act as their trusted, dedicated resource, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. You will develop strong relationships with our business partners and work with Customer Success Managers, coordinating every aspect of our support interactions with these customers, from the first contact to final resolution.
You’ll also use your unique vantage point into customer preferences, pain points and best practices to identify expansion and workflow optimization. Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Enterprise Customer Support Advocates, who act as consultative problem solvers to our largest customers, serving as a bridge between their needs and our product.
We are currently hiring Enterprise CSAs for the following hours: 4:00am PST – 12:00pm PST (7:00am EST – 3:00pm EST) and 10:00am PST – 6:00pm PST (1:00pm EST – 9:00pm EST).
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2013 and headquartered in San Francisco, Airtable powers teams at more than 200,000 organizations around the world. Our recent Series D funding round, which included Thrive Capital, Coatue, and Benchmark, doubled our total investment to more than $350 million. And we’re just getting started.