Customer Support Agent – Software Support
At Inflection, our mission is to build trust by harnessing the power of data. To achieve our ambitious goals, we’re growing a diverse and inclusive team of collaborative, adaptable, hard-working people who are passionate about solving problems and achieving success. We’re dedicated to fostering a company culture that’s inclusive, engaging, supportive, and offers a place where employees can grow and thrive.
Our top rated software platform, GoodHire, is a leading provider of background checks, serving more than 80,000 organizations of all sizes. The business is growing rapidly and our Customer Support team is growing with it. As a GoodHire Customer Support Agent, you’ll play a vital role in delivering a great customer experience. You’ll handle all facets of the pre-employment background screening process via phone, email, and chat.
This is a full-time work-from-home opportunity with exceptional benefits. The base pay is $15/hr, with additional earning potential up to $350/month for meeting attainable metrics (16.50+ an hour average!) In addition, the first 4 weeks are paid virtual on-the-job training, from your home office! Training starts Friday, April 23rd, and will be held on weekdays from 9:30a – 6:00p EST / 6:30a – 3:00p PST.
Remote Shifts Available After Training:
Job Duties: Our Customer Support Agents quickly adapt to customer needs to deliver a world-class support experience through creative problem solving and a thorough knowledge of how GoodHire Background Screens work.
AS A CUSTOMER SUPPORT AGENT AT GOODHIRE, YOU WILL:
YOU’LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU:
YOU KNOW YOUR STUFF:
WORK FROM HOME REQUIREMENTS:
TO WIT, INFLECTION OFFERS:
YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE
We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.