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Webflow (201-500 Employees, 156% 2 Yr Employee Growth Rate)

Webflow allows the user to design, build, and launch responsive websites visually, while writing clean, semantic code.

59% 1-Year Employee Growth Rate | 156% 2-Year Employee Growth Rate | LinkedIn | $74.9M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Associate to help empower our customers and make Webflow the best product possible.

About the role 

  • Location: EMEA Remote (UK, Ireland, Sweden, or Portugal)
  • Preferred time zones: EMEA (UK, Ireland, Sweden, or Portugal)
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don’t) we’d love to hear from you. We’re looking for candidates who can work Monday-Friday, Wednesday-Sunday or Saturday- Wednesday.

Please let us know your availability in your application!

As a Billing Customer Support Associate, you’ll …

  • Provide consistently high-quality customer experiences for all Webflow customers
  • Help customers in support queues using applications including but not limited to ClickUp, Stripe, and Zendesk
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

About You

You’ll thrive as a Billing Customer Support Associate if you:

  • Have demonstrated experience with providing high-touch customer support over email, phones, and live chat in SAAS or account/billing customer service
  • Have experience with Stripe and/or similar payment/billing platforms
  • Are familiar with Webflow’s product and capabilities, or have experience with HTML, CSS, and DNS
  • Exhibit analytical reasoning and critical thinking skills for account/billing
  • Have the ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
  • Have demonstrated written and verbal communication skills in the English language – Additional French and/or German skills welcomed

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why” and “how”
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often

Our commitments to you 

  • We’ll pay you! This is a 40 hour per week contract that includes equity
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment
  • We will offer you the support you need to help you grow as an impactful Billing Customer Support Specialist and a healthy human being

Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

Tagged as: >100% 2 Yr Employee Growth, 201-500 Employees, Hide US-Only Jobs, Venture Funded

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