This is our website: https://www.sendowl.com/
This is our help site: https://help.sendowl.com/help
Your role will be to help our merchants succeed in selling and delivering their digital products. While we rely on a ‘self-service’ approach, if a merchant is struggling, they can turn to us.
It will be your responsibility to help them as efficiently as possible. It could be anything from helping them find the right article, whipping together some Liquid Code, or creating a help article.
You will also be at the forefront of listening to merchants and working with the team on both product and help site improvements.
You’ll be working remotely, and not just because of recent times but because that’s how we’ve done it since SendOwl was founded 10 years ago. We know what it’s like to work remotely and what challenges that can bring.
Ready to join us?
While you will get to improve your knowledge and skills in this role, the right fit can look at this as an opportunity to make a real difference and over time take on the responsibility of running support end-to-end at SendOwl. Be with us for the long haul.