Littera Education (51-200 Employees, 2 Yr Employee Growth Rate)

1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?


    • Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
    • Do you love supporting clients by resolving their questions and challenges in a helpdesk environment?
    • Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
    • Are you able to work 9a-6p Pacific time?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Support HelpDesk Specialist?

    • Love to work with clients? You will communicate with clients through tickets, chats and phone calls.
    • Passionate about solving problems? You will answer questions from clients and help resolve challenges that arise while they are using our products and services.
    • Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.


  • Able to work 9am-6pm Pacific time
  • Proven working experience in education software support
  • Experience with Zendesk preferred
  • Experience in a Tier 1 Helpdesk environment
  • Ability to deliver prompt, high quality customer support with attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable
  • Available 9am-5pm Pacific time (can be located anywhere in US)
  • Excellent team player with the ability to roll up their sleeves and build a great company
  • Ability to collaborate cross functionally with a diverse range of stakeholders
  • Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
  • Capacity to set correct expectations and manage issues to completion

What would be great to have:

  • Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!


What you will you receive:

  • Be part of a fully remote team and amazing, team oriented culture
  • Opportunity to help build and create
  • Health, dental and vision benefits
  • Possible equity in company
  • Unlimited PTO
  • 401k
  • Paid Parental Leave
  • Salary range: $45,000-$55,000
  • Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

Tagged as: 51-200 Employees, Hide US-Only Jobs

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