At HomeValet we’re building a team to revolutionize the e-commerce delivery experience. As part of our team, you’ll have the opportunity to help build a product and platform that will be used daily by millions of consumers in the US and across the world. Our platform provides contactless home delivery of groceries, packages, and medicine, connecting online retailers and couriers with a secure, temperature-controlled Smart Box outside of consumers’ homes.
HomeValet is a remote-first company with offices in Tysons Corner, VA and Evansville, IN.
It’s an exciting time to come aboard — you’ll have the opportunity to jump in as our first customer service manager to build and shape the customer service team and operations from the ground up. You will closely with product owners, both software and hardware engineering teams, our partners and company leadership to execute on a best in class customer service strategy and systems. We fully expect our customers to love our product and love our support when they need help. Your goal is to make every support contact a successful one in the eyes of our customer!
The ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and technology offerings. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
HomeValet offers a competitive employee compensation and benefits package that includes base salary, medical, dental, and vision insurance, life insurance, 401k program, and starts employees with 20 days of PTO.
HomeValet is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.