Customer Support Representative (Remote)
Hours: 8:00 am-5:00 pm PT (10:00 am- 7:00 pm CT, 11:00 am – 8:00 pm ET) or 6:00 am-3:00 pm PT (8:00 am – 5:00 pm CT, 9:00 am- 6:00 pm ET) Monday through Friday, and occasional on-call weekend hours (on rotation with other team members) with the flexibility to work additional hours as needed or to accommodate fellow team members PTO/Sick Leav. We also offeer a “flex Friday” schedule of M-TH 9 hour days with a 4-hour shift on Friday that can be discussed further in the offer process.
HiringThing is online software that helps companies post jobs online, manage applicants and hire great employees. We were founded in 2012 with the mission to deliver intuitive, easy-to-use recruiting software across multiple sales channels and product types.
HiringThing operates in a flexible startup environment where employees can be hands-on in helping build a new company. This is a remote position, so team members will thrive in a work-from-home environment. Our team stays connected through daily communication and regular video calls.
HiringThing is seeking a full-time, remote Customer Support Representative with a technical background to provide support to our users and customers in accordance with our customer support philosophy and guidelines. Our support philosophy is encapsulated by our tagline Support Beyond Compare™. To expand on this, we aim to consistently deliver friendly, effective, knowledgeable, and timely support to our clients. We strive to provide a solution that results in Hiring Happiness™ the first time around. Technical skills required include a deep understanding of the operating systems and software, problem-solving skills, and a focus on quality.
You will have internal and external resources at your fingertips to help you answer customer inquiries and solve issues knowledgeably. While our mascot is a robot, we are strongly opposed to the type of robo-support some companies employ that crafts an impersonal and suboptimal customer experience. So, what we won’t do is make you follow a script or dictate exactly how each customer inquiry is to be handled. Use our guidelines and your own discernment in answering customer inquiries, keeping our philosophy first and foremost in your actions.
Below is a list of core, initial responsibilities associated with this position. This list is subject to expansion based on the Customer Support Representative’s interest, aptitudes, and performance. We support each employee’s growth in their individual role and help each person maximize their fulfillment in their role.
Who You Are