Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark’s leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
About the role
We’re looking for a Customer Support Representative to provide outstanding service to our clients by answering questions, handling complaints, and troubleshooting problems with our products and services.
HOURS: Regular, 8-hr work day, with overtime potential. Must have the ability to work weekends and holidays as required. Hours can range from 6 am- 10:30 pm.
What impact you will have:
Support a valuable service that restaurants need, managing their online ordering businesses within the Ordermark platform.
Handle a high volume of inbound and outbound calls and seek to create a positive experience for each caller.
Use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
Use Active Listening skills to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
Research accounts and open/closed cases to confirm or clarify information and defuse angry clients as needed, while ensuring they feel supported and valued.
Understand and strive to meet or exceed performance metrics while providing excellent consistent customer service.
Make sales or recommendations for products or services that may better suit client needs.
What you bring to the role:
At least 2 years of customer support experience in a call center environment and familiarity with troubleshooting technical devices
Experience supporting clients via phone, e-mail, chat, and/or in person
Startup experience a huge plus
Ability to use all forms of communication including email, social media, phone, texting, and LiveChat
Familiarity with online restaurant ordering
Bonus points for Salesforce, restaurant, and/or fulfillment experience
Passion for customer service and ownership of the client experience including comprehensive issue resolution
You thrive on a team where expertise is shared and radical candor is welcomed
What we offer:
Excellent growth opportunity and stock options for every full-time employee!
Medical, dental and vision (90% covered by Ordermark; 50% for dependents) – eligible immediately
Flexible PTO and paid company holidays
$60 monthly reimbursement for online-ordered meals!
401k – eligible immediately
Working for a company with awesome people and an exciting growth opportunity. We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark – we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!