Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We’re a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents “graduate” support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE
We’re looking for a Customer Support Specialist to join us remotely from Portugal. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.
In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.
Please submit your CV in English.
WHAT YOU’LL BE DOING
Providing our users with an outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat, phone and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customers’ issues
WHAT YOU’LL NEED
You’ll have flawless English and German language as a minimum
Empathy and love for helping people
Ability to explain complex issues in an easy and understandable manner