About the Team:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.
About the Position:
As our Customer Support Supervisor, you will be specifically responsible for overseeing a team of Customer Support Representatives to ensure they are delivering amazing experiences to our clients and customers. You will motivate your team to consistently achieve world-class SLA’s, customer satisfaction, and quality targets, and act as the primary point of escalation. As a member of our leadership team, you will be responsible for cultivating and contributing to the ChowNow culture, and consistently providing feedback and suggestions to the Customer Support Managers to improve the client and employee experience.
Reports to Customer Support Manager; directly supervises a team of up to 15 CSRs
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About Our Benefits:
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.