SwagUp is looking for a Director of Customer Experience to lead our rockstar Customer Experience team. This role is perfect for anyone wanting to work with multiple teams on working on enhancing the customer experience. We are a customer first company and while some companies may see customer service as a task driven team, we see our experience team as direct insight on how we can improve. Our goal is to use feedback from the Customer Experience team on developing our product, improve sales and marketing teams and that’s just the start of it.
Our Customer Experience team handles all the good, the bad and the ugly – they drive retention by giving clients best in class service. We are looking for a manager that is tech savvy, will drive the feedback loop for improvements, and embodies the customer is always first mentality
The ideal candidate is a customer-obsessed problem solver, who is passionate about our mission: eliminating all of the friction in the swag creation and distribution process! They must be able to think quickly and work in a fast paced environment and handle complaints from clients while bringing them back as a client. We are looking for a leader that can help step in with issues when needed and onboard and train the current team.
We are a rapidly growing company without a lot of defined processes, so perfect for anyone that likes to be a driver vs. passenger. This is a pro-active role and will track, record and report on customer issues, identifying patterns and presenting solutions to the marketing + tech teams. We are a client centric company and always work on providing the best experience possible. If you are looking for a fast paced environment with ability to grow, grab your helmet and join us to the moon!
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