At PeopleKeep, we help make health care affordable for thousands of small to midsize organizations’ employees and their families across the country. We’re looking for a Director of Customer Support & Success to join our small team and bring their voice to the opportunities that enable us to continue to provide exceptional solutions and service to companies who are so appreciative of PeopleKeep that we average a five star review on Google Business.
We’re looking for an experienced people leader and operational expert to continue to elevate our award winning customer-facing teams (including customer support, documentation review and customer success). With oversight across the full customer experience, you’ll spend your days coaching and advising our specialists, analyzing and optimizing performance toward the most important metrics and working within the company’s leadership team to make the decisions that help shape the future of PeopleKeep.
In this role, you will:
Experience that you will bring: