Impact / impact.com (501+ Employees, 92% 2 Yr Employee Growth Rate)

49% 1-Year Employee Growth Rate | 92% 2-Year Employee Growth Rate | LinkedIn | $361.4M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

As the Director of Renewal Management, you will be responsible for building playbooks, hiring, training, coaching, and leading a team of new and established Renewal Managers in a fast-paced and rapidly changing environment.  This is an exciting opportunity for a results-driven sales leader to join a high-growth company with a mission to grow and expand our customers' success within the partnership economy.   

What you will be doing:

  • Inspire, lead, develop and grow a team of Renewal Managers to meet or exceed all customer revenue expansion and retention goals
  • Develop, document and implement system and operation processes that efficiently manage proactive renewal and revenue expansion motions
  • Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top tier customers and partners
  • Engage with key business stakeholders as the subject matter expert in all aspects of customer revenue management process and operations
  • Lead cross-functional change design and implementation to support the growth and scale of customer revenue operations  
  • Provide detailed analysis and reporting on team's performance as well as accurate forecasts to sales leadership based on individual performance and historical trends
  • Identify and implement process improvements to drive efficiency and productivity
  • Effectively communicate our value proposition to customers by pursuing an increased knowledge of key competitors
  • Proactively solve problems within and outside of your area and contribute to additional initiatives and responsibilities as they emerge
  • Attract and grow the best talent through effective recruiting, selecting and training methods

Does this sound like you:

  • 5+ years in renewals or account management (preferably in a SaaS environment)
  • 3+ years demonstrated leadership experience (preferably in Renewal Management)
  • Experience building, documenting and implementing system driven operations
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Great communicator internally and externally
  • Highly organized and up-to-date on tasks
  • Embody the characteristics of Humble, Hungry and Smart

Benefits/Perks:

  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

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