Documentation Manager – Chargebee

85% 1-Year Employee Growth Rate | 143% 2-Year Employee Growth Rate | LinkedIn | $93.2M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

As a Manager, you will bring communication skills and technical understanding to the table. You will lead a team, collaborate with external teams, own the customer feedback loop and publish content online.

Job Summary –

• 10+ years of technical writing experience for software, SaaS, or B2B products.

• 3+ years of experience leading a team of technical writers and managing people

• Has an eye for detail and brilliant editorial skills to ensure error-free content deliveries

• Sounds knowledge of content systems, GIT, API Documentation and videos

• An expert at juggling different projects and prioritizing highest impact initiatives

• Fast-thinker, good at executing projects, coaches and mentors fellow team members

• Demonstrate empathy to customer pain points & have a deep understanding of different customer use cases

• A collaborator of collaborators – Works closely with other teams to deliver “Wow” projects.

• A global bent of mind towards documentation and has a vision of scaling documentation.

• A collaborative, patient and people’s person – You enjoy being a manager but are calm, open-minded and data driven

• Documentation experience imbedded in the product

• Experience Requirements –
• Strong technical background with a degree in Computer Science or related experience
• Content Strategy, Information Architecture, and UX design & Writing are your favourite subjects.
• Deeply understand and follow Agile, Kanban and Software development practices.
• Experienced in setting team goals, OKRs and metrics to measure team success.
• Adept with team collaboration and release tracking tools (Jira and Confluence, G Suite tools)
• Experience with topic-based writing (AsciiDoc, DITA or XML authoring)
• A hands-on manager who constantly looks at technology, business requirements and challenges customers face.

Must-Have – Vision for enhancing documentation, core and proven experience on technical documentation, editorial skills, attention to detail

Good to have – Knowledge of API and SDK documentation, Scrum + Project Management knowledge

Tagged as: >100% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded