Enterprise Customer Success Manager
Are you someone who loves to build deep and meaningful client relationships? Do you enjoy advocating for customers and making them wildly successful? Do you want to learn and grow with an amazing team in the fastest growing visualization company in the world?
Then an Enterprise Customer Success Manager role at Leap Tools might be a great fit! As an Enterprise Customer Success Manager, you will own a portfolio of our biggest customers and will be responsible for ensuring their success with Roomvo, our flagship product. We are looking for sharp and tech-savvy minds with a passion for making people’s lives easier. You will work directly with our biggest clients to understand business and technical requirements, collect feedback to improve our product, and work closely with the implementation/support teams to ensure success.
What you’ll do:
About our culture:
About our products:
Imagine you want to buy a rug for your living room or a new floor for your bedroom. You’ve been searching for new tiles for your kitchen or a new countertop for your island. You definitely want to make sure it will look good in your space. Our technology lets you see the products in your own room before you buy. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:
5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes to make a purchase decision. We are also reducing carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages — because now you can be sure the products you buy for your home will fit and look good.
About our office and remote work:
We are conveniently located in downtown Toronto with nearby access to both of the main subway lines. Our office is spacious with roomy desks, comfortable chairs, and top tech gear. The kitchen is packed with essentials including healthy snacks, exotic teas and fresh ground coffee. And we are surrounded by great restaurants and food options. The only downside is we don’t have any plants (yet).
Many of us choose to work from home, either full-time or partially. We encourage our teams to work from wherever they are most productive. We’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad-hoc topical sharing sessions. Another big upside is you get to be around plants (if you have them).
About our hiring process:
Now: You upload your resume and complete a brief questionnaire.
Week 1: We arrange a phone call with you to assess your abilities.
Week 1 or 2: You attend the first on-site (or video) interview.
Week 2 or 3: You attend the second on-site (or video) interview soon after.
Week 2 or 3: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: