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Customer Service
Enterprise Customer Success Manager Customer Service
62% 1-Year Employee Growth Rate | 143% 2-Year Employee Growth Rate | LinkedIn | $6M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
About Intricately
Intricately is a profitable digital mapping and profiling company. We capture detailed information on cloud product adoption, usage, and spend of 6+ million businesses and 21,000 cloud products world-wide. Our customers include Snowflake, AWS, Fastly, Hashicorp, and Microsoft.
Intricately works with leading companies across the cloud ecosystem offering specific solutions for multiple teams:
- Sales teams rely on our platform to prioritize their best prospects by quantifying businesses’ use of digital products and infrastructure.
- Marketing teams use our data to peer into their ideal customer profile, target and forecast addressable market(s), and operationalize their go to market strategy
- Leaders use our data to analyze market share, gain a competitive advantage, and understand long-term revenue opportunities
About the Role
To us, Customer Success is not just a function, but an ongoing constant question we’re asking ourselves: “How can we help our customers reach the pinnacle of success?” We’re instrumental in developing and delivering the roadmap that will bring our customers to their business goals.
As an early member of the Customer Success team, you’ll be a trusted advisor to our high value enterprise customers. You’ll collaborate across teams to address customer problems and maximize partnership value to support their business needs. Through your thought leadership, data-driven mindset, and strong relationship skills, you will increase customer product adoption, satisfaction and retention.
In the short term, you’ll:
- Become an expert on the Intricately platform, while keeping up with industry trends in cloud infrastructure and sales intelligence.
- Provide demos to prospective customers.
- Onboard new customers and executing your first rounds of EBRs.
- Provide customers with support via Intercom to gather customer feedback for our Product and Engineering orgs.
In the long term, you’ll…
- Partner with sales to identify growth opportunities and drive revenue for Intricately while also solving complex business problems for our customers.
- Drive product adoption and ongoing usage of Intricately, while delivering customer happiness.
- Provide new Intricately product solutions to your existing customers.
- Provide quarterly reports and presentations to your customers, primarily Executive level points of contact within sales and marketing orgs.
- Provide strategic guidance to customers on how they can grow their business faster with Intricately.
You have….
- A minimum of 2-3 years of customer success experience in the B2B SaaS space.
- Excellent communication skills who understands technical and data driven concepts and are able to translate complex topics to a wide range of audiences in an engaging manner.
- Experience in SaaS post-sale support motions.
- Strong project management experience in a data-driven or technology-related environment
- Exceptional presentation, organizational, and communication skills.
- Demonstrated success partnering with C-Suite and VP/Director-level points of contact, along with day-to-day users of the product.
- Strong proficiency in Salesforce, JIRA, and Intercom.
- You are analytical, have a love of data, and bring strong Excel skills to the table.
Thank you for your interest in Intricately! Please note that for this role, we are only soliciting candidates authorized to work in the US at this time.
At Intricately, we don’t just accept difference, we celebrate it: We know that diverse teams are the strongest teams. We don’t care what color your skin is, who or what you worship, what your gender identity, where you are from, what your love life looks like, how old you are, if you are differently abled, if you are a veteran, or if you have face tattoos. We do care that you make a positive impact with your unique perspectives, backgrounds, and experiences. Our team is excited to build something awesome with you, so come as you are; just refrain from being a jerk.
Location: US locations only