Elation Health (51-200 Employees, 122% 2 Yr Employee Growth Rate)

33% 1-Year Employee Growth Rate | 122% 2-Year Employee Growth Rate | LinkedIn | $58.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Elation is a fast-growing organization that believes in its people to enable our business to scale and grow. We are looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success during the customer’s onboarding and growth lifecycles.

We are seeking a mission-driven Enterprise Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting with customers on a weekly basis. This is a remote-based position.

Key Responsibilities:

  • Manage multiple enterprise onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality; this includes collaborating and being an asset to multiple teams such as Product, Customer Success, Technical Implementation and Support
  • Develop and maintain project plans with the customer during the entire project lifecycle using Asana or other project management tools
  • Proactively engage with customers to manage a positive transition to Elation by building strong relationships, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
  • Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements
  • Throughout the project lifecycle, drive best practice leverage of Elation with the customer’s teams
  • Delegating tasks on the project to team members best positioned to complete them, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
  • Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.
  • Required to be on-call 2-3 weekends per year for urgent customer support
  • Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 3+ years of experience in a customer-facing consulting or advisory role
  • Highly collaborative, organized, and execution-oriented with strong presentation skills
  • Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
  • Exceptional written and oral communication skills that display professionalism
  • Process-oriented mindset with a high level of attention to detail
  • Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
  • Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.


As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy.

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption.

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops ([email protected]) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Tagged as: >100% 2 Yr Employee Growth, 51-200 Employees, Hide US-Only Jobs, Venture Funded

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