**Note that you don’t need to possess 100% of the qualities to be considered**
**Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply**
Jama Software is passionate about improving innovation success. Numerous firsts for humanity in fields such as fuel cells, electrification, space, autonomous vehicles, surgical robotics, and more all rely on Jama Connect™ to minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect™ uniquely builds Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base of more than 12.5 million users across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services, and insurance industries.
The Enterprise Support Manager (ESM) will work with Jama’s most strategic customers to drive customer satisfaction, retention, and growth. This is a high-profile customer-facing role requiring outstanding relationship leadership skills and technical acumen. The ESM will partner with customers to map Jama’s standard methodologies to customer business requirements. In addition, the role requires the ability to work with multi-functional teams to ensure a successful transition from deployment all the way through to ongoing operations. This role will advocate on behalf of the customer to internal Jama teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.
In this role, you will:
If we’ve intrigued you and you are the right candidate for the role, we will offer:
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of his/her relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.