GLBTQ Legal Advocates & Defenders (GLAD) (51-200 Employees, 3% 2 Yr Employee Growth Rate)

3% 1-Year Employee Growth Rate | 3% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

GLAD is seeking a full-time Program Coordinator to support the work of GLAD Answers, GLAD’s LGBTQ and HIV legal information and referral helpline.

Serving 2,500 people each year, GLAD Answers works to support LGBTQ and HIV+ individuals across New England facing a wide range of legal issues. GLAD Answers is free, confidential, and staffed in part by volunteers. It provides the public with legal information about LGBTQ/HIV legal issues in New England as well as referrals to lawyers and other organizations that can assist them. GLAD Answers educates individuals one-on-one about their rights, and helps GLAD identify patterns of discrimination and cases the organization may litigate.

The GLAD Answers Program Coordinator will help maintain the day-to-day operations of GLAD Answers, supporting the Public Information Manager by assisting with research, volunteer supervision, and tracking trends and emergent needs of the program. The GA Coordinator will have the opportunity to learn about LGBTQ legal issues while working on multiple projects in a fast-paced environment to help people understand and advocate for their rights.

The Program Coordinator will help advance access to justice, and racial and economic justice initiatives for GLAD Answers in line with GLAD’s strategic priorities, and will be guided by GLAD’s values of Justice and Lived Equality, Inclusion, Equity, and Mutual Respect, Anti-Racism and Collaboration.

Through strategic litigation, public policy advocacy, and education, GLBTQ Legal Advocates & Defenders works in New England and nationally to create a just society free of discrimination based on gender identity and expression, HIV status, and sexual orientation.


  • Assist Public Information Manager in responding to intakes from callers, including researching legal issues facing LGBTQ and HIV+ communities
  • Assist Public Information Manager with recruitment, training, and scheduling of GLAD Answers volunteers.
  • Maintain up-to-date records of intakes, agency resources and lawyer referrals
  • Oversee responses to mail and email from LGBTQ+ Incarcerated people who reach out to GLAD
  • Attend weekly legal intake meetings
  • Attend outreach events, including tabling at conferences, schools, and various community settings
  • Support GLAD and GLAD Answers outreach efforts including but not limited to mailings, email, and digital outreach
  • Support special public education/legal information initiatives in line with GLAD’s access to justice priorities
  • Other duties as assigned

The ideal candidate will be compassionate, detail-oriented, and have strong written and verbal communication skills. Other requirements include:

  • 1-2 years experience in social service or client/customer service setting
  • Ability to work as part of a team and communicate consistently with supervisory staff and across departments.
  • Strong research skills
  • Knowledge of the needs and experiences of LGBTQ communities, as well as those living with HIV.
  • Experience with office software including Microsoft Word, Excel, PowerPoint or the equivalent
  • Prior experience with databases or hotline management software a plus
  • Bilingual a plus

This position reports to the Public Information Manager

Tagged as: 51-200 Employees, Hide US-Only Jobs, Venture Funded

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