We are looking for an Lifecycle Marketing Manager or Associate Manager, Lifecycle Manager (Retention) to support the execution of CRM marketing efforts for the Maisonette business, with a specific focus on lifecycle triggers and email personalization, planning, and execution. The person will play both a strategic and technical role in building out a robust customer journey. The main goal is to identify key customer behaviors and create automation/flows/triggers that drive deeper engagement and increase repeat rate and revenue per customer.
We are committed to diversity and especially encourage members of underrepresented communities to apply.
Organization and efficiency — you can take on complex projects and own them from start to finish
A customer-first mindset when approaching projects
Familiar with email deliverability best practice and CAN-SPAM laws
Functional knowledge of HTML and CSS for email coding
Functional knowledge of SQL (basic skills ok)
Experience with Klaviyo and Solidus/Spree a plus
An understanding of mobile-first digital design principles
Experience in customer segmentation strategies and subscriber management across multiple channels
Excellent analytical skills, including Excel, Google Sheets, Data Studio, Looker, Amplitude, and Google Analytic
We’re passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. We look forward to interest in our roles from all walks of life.