Kaltura’s mission is to power any video experience and deployed globally in thousands of companies and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. Kaltura is a recognized leader in the Online Video Platform (Educational institutions and Enterprise companies such as Harvard, Yale, SAP, Oracle Etc.) and Cloud TV (Vodafone, Cellcom TV etc).
Our core values are openness, flexibility, and collaboration, and we are the initiator and backer of the world’s leading open-source video management project, which is home to more than 150,000 community members.
We like to think of ourselves as a cool, fun and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged.
Kaltura currently have approx. 500 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv. We are growing rapidly including positions all over the world.
We promote: a flexible work environment that encourages work-life-balance, internal mobility and relocation, community involvement, LGBTQ rights, refer-a-friend program and a newly launched paternity leave policy.
Our Live Operations team is looking for a passionate, results-oriented, hard-working and operationally focused Support Engineer to support the fast evolving and expanding team for live events. You will have an enormous opportunity to work within multiple systems, analyzing and identifying the common issues, and driving the teams towards a resolution to have a positive impact on customer experience. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. The role encompasses providing production ticket support (tier-2 support, escalations to engineering teams) for multiple products and platforms, engineering development and testing support, and monitoring the health of Kaltura’s live streaming pipelines. As a Live Infrastructure support engineer, you will be communicating with multiple teams within Live Playback and external broadcast partners, driving resolution of customer-impacting issues, and be responsible for communication and escalation with senior leadership. You will also play a key role in maintaining and improving all components of the live infrastructure pipeline.
As a Live Video Tier 2 Support Engineer at Kaltura, your day-to-day will include: