As a Customer Support Manager at Airtable, you will help grow the Customer Support team to deliver an exceptional Customer Support experience at scale. Day-to-day, you will be responsible for coaching your team, surfacing opportunities to improve our Support systems, executing against those, and partnering cross-functionally to continually enhance Airtable’s user experience.
An ideal candidate will have honed people management skills, experience scaling a Support team internationally, have managed contract-relationships, and be highly analytical. Candidates may be remote within the U.S.
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2013 and headquartered in San Francisco, Airtable powers teams at more than 200,000 organizations around the world. Our recent Series D funding round, which included Thrive Capital, Coatue, and Benchmark, doubled our total investment to more than $350 million. And we’re just getting started.