Wowza Media Systems (51-200 Employees, 16% 2 Yr Employee Growth Rate)

4% 1-Year Employee Growth Rate | 16% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Description

Reporting to the VP of Global Service Delivery the ideal candidate must be a hands-on contributor, a team player, and be able to keep up with all customer requests while meeting the business service-level agreements. This is not just a management position- we are seeking someone who is a true team player, can provide high level assistance and enjoys working in a fast-paced environment.

Responsibilities:

  • Work cross-functionally on (multiple) time sensitive customer specific situations simultaneously
  • Ensure customer feedback and new or recurring problems are conveyed to the appropriate internal stakeholders
  • Responsible for executing specific projects and programs related to customer retention and compliance as defined separately. Programs will include renewals, cancellation management, and compliance
  • Process, manage and maintain outbound customer communications as it relates to subscription renewal notifications
  • Process, manage and maintain inbound customer cancelation requests with an emphasis on retaining the account; when not possible collecting applicable data on why they churned
  • Corollate data collected to trends
  • Report and present to leadership on a regular cadence the results of renewals and retention campaigns
  • Collaborate with Account Managers and Customer Success on strategies and campaigns for customer renewals

Requirements

Requirements:

  • Prior experience with creating and leading SaaS renewal campaigns
  • Prior experience with creating and leading SaaS renewal campaigns
  • Excellent verbal, written, organizational and interpersonal skills
  • Ability to effectively communicate complex issues and needs
  • Experience leading and mentoring individuals and teams
  • Natural ability to identify problems and seek solutions
  • Ability to supervise and prioritize issues in a fast-moving environment
  • Ability to work remotely and independently while maintaining productivity metrics

Benefits

Compensation and Benefits

Salary: $70,000 – $95,000

Eligible for variable comp plan

Wowza offers a comprehensive benefits package which includes the following:

  • Medical, Dental, and Vision insurance available 1st day of employment
  • Generous Paid Time Off
  • 401(k) with strong company match
  • Dependent Care Flexible Spending Account
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Parental Leave
  • Short-Term and Long-Term Disability
  • Training & Development
  • Employee Assistance Program (EAP)

The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of our total compensation package for employees.

Who We Are:

Wowza Media Systems is a Colorado-based, globally known leader providing video and media streaming software solutions to customers for whom video is mission critical but not a core competency. Wowza’s software enables its customers to deliver high fidelity video streams from (m)any sources to (m)any destinations, with low latency, reliable at large scale. Wowza’s solutions are implemented across video platforms, gaming, fitness, auction and commerce, education and government applications. The Company is backed by private equity firm Clearhaven Partners.

Why Work for Wowza:

Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

Tagged as: 51-200 Employees, Hide US-Only Jobs

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