At Squarespace, Customer Operations empowers users through scalable self-help tools, personalized support, and customer advocacy. Our team runs 24/7 with over 300 people based in New York, Dublin and Portland. The global Product Operations team plays an important connection between other departments in the organization and our customers.
As a Manager, Support Platform at Squarespace, you’ll own our contact channels and services offering that allow our award-winning Customer Operations team to serve millions of live chats and emails annually. In partnership with operations, product and engineering you will determine the solution requirements to completing the go-to-market plan. You work across the organization to manage the best support platform used by our customer-facing teams. This is a new role, so you’ll help create the future of what Customer Operations can achieve for Squarespace’s customer experience. This role is open in any of our locations or remote and reports directly to the Director, Product Operations.
All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.