Operations Manager Dev Ops & SysAdmin

N/A 1-Year Employee Growth Rate | N/A 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

• You understand the paid digital marketing model and are intrigued by FB ads.
• You are a Google Sheets wizard and love all things data!
• You have successfully hired employees/contractors for online businesses.
• You are a natural leader; you take initiative and project manage the team to complete tasks efficiently and on time.
• You are a self starter and go-getter. You’re eager and willing to learn.
• You are lighthearted, outgoing and have a fun sense of humor (we joke 50% of the time).
• You are a strong and succinct communicator. You can get to your point quickly!
• You ask insightful questions. We love questions! Just try not to ask the same ones 😉
• You LOVE a fast-paced work environment.
• You are a quick worker and respond promptly to Slack, Voxer, etc.
• You have high energy and keep can up with a fast moving leader.
• You think in systems and processes.
• Your attention to detail is second to none.
• You take copious notes allowing you to implement the new strategy seamlessly.
• You enjoy collaborating with a CEO and can bring fresh ideas and strategy.
• You work in high integrity and do what you say you’ll do.
• You are extremely organized and love using project management tools.
• You take ownership and accountability of your work and are open to feedback (that’s the only way to grow).
• You are adaptable, flexible and work with agility knowing no 2 days are ever the same.
• You handle pressure well and *sometimes* thrive off of it.
• You think two steps ahead, take fast action and are proactive in understanding what needs to be done.
• You work well autonomously but also enjoy a team dynamic.
• You are continuously learning and growing and enjoy upward mobility in your roles.
• Bookkeeping/Finance experience is a plus!

• Client onboarding; communicate with the Account Managers when a new client signs on, drive the entire onboarding process in a tight timeframe (7-10 days) to ensure the account managers are following the process and completing their tasks in a timely manner
• Prioritize new projects and calendar them in the quarter they will be implemented. Drive projects forward by managing task due dates for the CEO and the team
• Assist CEO in delegating tasks or implement as necessary to ensure projects and strategies are executed
• Assist CEO in reviewing and improving SOP’s/processes for client retention, delivery, and lead generation on a consistent basis
• Assist in client project management
• Revise/improve Asana workflows and JWA processes
• Create new processes and streamline current processes/SOPs documented
• Event Planning

• Strategic agency planning
• Implement quarterly planning cadence
• Actively participate in planning meetings with CEO
• Map out goals for Q1, Q2 etc.
• Frequent review of strategy and goals to keep team on target/task
• Weekly overview and updates to the leadership team
• Assist in driving and meeting agency initiatives
• Strategically plan and map out future hiring growth as you anticipate needs
• Manage/track agency performance through spreadsheets: Agency Client Revenue vs Expense
• Manage/track client performance through spreadsheets: Ad Spend vs Revenue vs Profit, etc.
• Track client retention and keep spreadsheet updated
• Use Google Sheets Supermetrics & Report Garden for reporting
• Be available to CEO for agency & personal related projects/tasks
• Light Bookkeeping (currently using Bench) & Payroll  2x/moth (Gusto). Goal is to hire fractional bookkeeper in first60 days
• Once Bookkeeper is hired, deliver Minimum Monthly Spend Report + Client Cost Breakdown Report

• Organize Google Drive for maximum efficiency and organization (all SOPs organized and in one place)
• On-boarding New Clients
• Qualify client and ensure zoom links are set up
• Send out new client/contract invoices, welcome forms in Dubsado
• SOP Dubsado complete on-boarding process
• Create Asana on-boarding process with form
• Revise onboarding form to make it more efficient
• Explore utilizing proposals on sales calls
• Email Inbox Management
• Inbox Zero
• JW Daily Folder
• Reply to all podcast/summit invites – create process/template

• Monitor/Manage Client Invoices
• Track invoices
• Client Churn Report

• Manage Calendar
• Ensure all upcoming calls have Zoom links
• Possibly setup Zoom link in all sales/strategy calls booked automatically
• For strategy calls, add individual Account Manager (AM) Zoom link to it (have all AM links in advance)
• Potential sales calls that are NOT a fit, cancel using template
• Create new approved template
• Check booked calls Mondays, Wednesdays, and Friday’s
• Strategy calls – get notified when booked and add Traffic Manager, AM, CPM, and MB it immediately.

• Client care
• Create process of sending quarterly gifts to clients
• Create process for holiday annual gifts in December
• Implement monthly email to clients
• Internal team
• Keep track of team milestones: birthdays, annual anniversaries, etc. so we can recognize those!
• Book team travel

• Manage the hiring process of new team members; create job description, application questions, interview, onboard and train new hires
• Create KPIs for team in collaboration with CEO
• Performance reviews – create a system for quarterly reviews and manage the process
• Implement + lead weekly progress meetings
• Run daily huddles

Tagged as: 1-10 Employees, Error!